Terms of Service

1. Agreement to Terms

This website (the "Site") is owned and operated by Gentle Ceramics ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to our Site and your purchase of our products. By placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Our Products

Gentle Ceramics provides handcrafted ceramic goods. As each piece is made by hand, slight variations in form, color, and glaze are natural and celebrated characteristics of our work.

• Handmade Nature: You acknowledge that the product you receive may have minor differences from the product pictured on the Site. These variations are not defects but a mark of the item's unique, handmade quality.
• Product Care: Care instructions are provided for our products. We are not liable for damage resulting from improper use or failure to follow care guidelines.
• Product Availability: All orders are subject to product availability. We reserve the right to discontinue any product at any time.

3. Payments, Shipping, and Returns

Our goal is to ensure a smooth and transparent transaction process.

• Payment: We accept payment through the methods specified at checkout. Full payment is required before an order is dispatched. All transactions are processed through secure, PCI-compliant payment gateways.
• Shipping: Our shipping policies, including processing times, rates, and international shipping details, are outlined on our Shipping Page and are incorporated into these Terms by reference.
• Returns & Exchanges: Our policy for returns and exchanges is detailed on our Shipping Page. We accept returns of unused, undamaged items within 14 days of delivery. Custom or bespoke orders are non-refundable.
• Damages: In the unlikely event that your order arrives damaged, please contact us within 48 hours of delivery with photographic evidence so we can arrange a replacement or refund.

4. User Accounts

You may be required to create an account to access certain features of our Site. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

5. Intellectual Property

All content on this Site, including the Gentle Ceramics name and logo, product designs, photographs, text, and website design, is our exclusive property and is protected by copyright and intellectual property laws. You are prohibited from using any of our content or designs for commercial purposes without our prior written consent.

6. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, GENTLE CERAMICS AND ITS EMPLOYEES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SITE OR THE PURCHASE OF OUR PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM YOUR PURCHASE SHALL NOT EXCEED THE TOTAL AMOUNT PAID FOR THE PRODUCT IN QUESTION.

7. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice by updating the "Last Updated" date at the top of this page. Your continued use of the Site and purchase of products after any such changes constitutes your acceptance of the new Terms.

8. Contact Us

If you have any questions about these Terms of Service, please contact us for clarification before making a purchase.