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Privacy Policy

Our Commitment to Your Privacy and Trust

Last Updated: January 1, 2025

1. Introduction

Welcome to the Gentle Ceramics ("we," "us," or "our") Privacy Policy. This document outlines our commitment to protecting the privacy of our valued customers and visitors. It details what personal information we collect to provide you with our products and services, how we use and safeguard that information, and your rights concerning your data. Your trust is the foundation of our business, and we handle all information with care and confidentiality.

2. Information We Collect

To provide you with a seamless and personalized shopping experience, we collect the following types of information:

  • Personal Identification Information: When you place an order, create an account, or contact us, we collect your name, email address, and phone number.
  • Order & Shipping Information: To fulfill your purchase, we collect your shipping address, billing address, and details of the products you have ordered.
  • Payment Information: We collect payment details, such as credit card information, to process orders. This data is handled securely by our compliant payment processing partners and is not stored on our servers.
  • Gift Recipient Information: If you purchase an item as a gift to be shipped to someone else, we collect the recipient's name and shipping address for delivery purposes.
  • Technical & Browsing Information: When you visit our website, we automatically collect technical data like your IP address and information about your browsing activity (e.g., pages viewed) to analyze site performance, improve your experience, and ensure security.

3. How We Use Your Information

Your data is used exclusively to provide and enhance your experience with Gentle Ceramics.

  • To Fulfill Your Orders: We use your personal and order information to process payments, pack your items, and ship them to your specified address.
  • To Communicate With You: We use your contact information to send order confirmations, shipping notifications, and to respond to your customer service inquiries.
  • To Improve Our Store: We analyze browsing data to understand customer preferences, improve our product offerings, and enhance the functionality of our website.
  • For Marketing Communications: With your explicit consent, we may use your email to send newsletters about new collections, special offers, and stories from our studio. You can unsubscribe at any time using the link in every email.

4. Information Sharing and Disclosure

We do not sell or rent your personal information. Your data is shared only with trusted partners under strict confidentiality agreements to facilitate our services:

  • With Third-Party Service Providers: We share necessary data with partners who help us operate our store, such as our e-commerce platform, secure payment gateways (e.g., Stripe, PayPal), and shipping carriers (e.g., UPS, FedEx).
  • For Legal Compliance: We may disclose information if required by law, such as to comply with a court order or to protect the rights, property, or safety of Gentle Ceramics, our customers, or others.

5. Data Security

Protecting your personal information is fundamental to us. We implement robust technical and organizational security measures, including SSL/TLS encryption across our website, a secure e-commerce infrastructure, and strict internal data access policies to prevent unauthorized access, use, or disclosure of your information.

6. Your Data Protection Rights

You have the right to access, review, and request correction or deletion of your personal data, subject to our legal obligations to maintain certain records (such as for tax and order fulfillment purposes). To exercise your rights, please contact us directly using the information below.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our commitment to your privacy, please do not hesitate to reach out.

Gentle Ceramics
1 Pottery Lane
Artisanville, STATE 54321

Gentle

Crafting timeless ceramic pieces for the modern home since 2018.

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